Cancel & Refund Policy
- 1. Cancellation Policy of Sorol Booking will be as per cancellation policy of corresponding Vendor.
- 2. Cancellation option may vary from vendor to vendor. Some vendor may don’t allow its customer to cancel a booking/ reservation, some of them may allow with a partial refund. Some vendor facilitates its customers with full refund on a specified time frame.
- 3. Cancellation fee or minimum time limit to make a cancel request will be as per vendors own policy.
- 4. Vendors cancellation policy will be mentioned in invoice when customer makes a booking, customer can check it prior to make a booking on corresponding vendor’s details page.
- 5. Re-scheduling option for any booking is not allowed. If customer wants to re-schedule, they may cancel the old one and place a new booking.
- 6. Customer needs to mail us at firstname.lastname@example.org or call us at +8801521344116 for a cancellation request, with an attachment of his invoice/booking order number. This request must be made at least 1 hour before last time for cancellation set by vendor.
- 7. It may take up to 10 working days to process refund of a cancellation request.
- 8. Customer must make sure of reading Both Sorol Booking and vendors Policies before making a reservation/booking.
- 9. If any section of this article conflicts with Digital E-commerce Policy 2021 , Digital E-commerce Policy 2021 will determine solution.
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Our mailing address is:
Baitul Khair (5th floor),
48/A,Purana Paltan, Dhaka-1000, Bangladesh.